Scandi Flames & Foco Fires Australia – Dealer Partner Terms 2025

Dealer Discounts

Display Dealer Discounts

• 1–4 units: 40% discount on RRP (ex. VAT)
• 5+ units: 45% discount on RRP (ex. VAT)

Non-Display Dealer Discounts /DEALERS WITH NO DISPLAY UNITS IN STORE/

30% discount will be applied to the RRP ex VAT pricing.

Delivery Costs (ex. GST) per unit *

*Cost of delivery for orders falling into any of these categories will be per quote:

• More than 1 complete units
• Accessories
• Regions not shown on the list

Terms & Conditions

Pricing

• Prices are determined by the price list current at time of the order.
• Prices are subject to change without notice. Prices do not include delivery.

Payment

• Payments are due Prior to Shipment.
• Due date for credit accounts is calculated from date of invoice.
• Overdue accounts may incur additional fees.
• Payments are COD unless a credit account facility has been approved.
• Due date for credit accounts is calculated from date of invoice.
• Overdue accounts may incur additional fees.
• Credit Card payments, charges:
• Visa & Mastercard: 1.5% on value of invoice
• American Express: 2.7% on value of invoice
• Transaction fee all cards: $1.00

Property in Goods

Ownership of the goods will not pass to the customer until goods are paid and funds cleared.

Delivery Times

• We aim for 7-10 working days into your store.
• We’ll confirm by email receipt of your order within 24 hours.

Tailgate Services

• Please always indicate on PO if tailgate services are needed to download goods.
• Tailgate services are not included in the delivery prices.
• Tailgate services cost 50.00 AUD (ex GST).

Second deliveries

If goods are refused or shop/warehouse is not open (ready to accept goods) on the day of delivery,
without prior notice on a business day during business hours, second delivery charge will apply.

Delivery into Store

We deliver into your designated business address (store or warehouse) only. No site deliveries.

Collection

If you wish to arrange your own delivery collection is possible at:
Efflog Operations PTY LTD (Effective Logistics)
2/20 Infinity Drive
TRUGANINA 3029 VIC
Tel: (03) 8376 3300 – Fiona

Warranty

Warranty registration must be completed within 30-days of purchase.

Delivery and Claims (Claims for Damaged / Missing units / Wrong Deliveries)

• POD (Proof of Delivery) must be only signed IF:
• All units on the Delivery Note and Invoice are accounted for.
• No Visible damages on the delivered boxes can be seen.
• HOWEVER, if units are missing or the boxes are damaged it is your responsibility to make sure it is recorded on the POD before it is signed!
• ! No claim will be accepted if the POD signed without any issue being logged!

Inspection of delivered units

All delivered units must be checked for damages immediately after the POD has been signed.
All Claims must be reported within 12 hours of POD being signed.

➢ Claims will not be accepted IF:
• POD is not signed with accordance to the claim (note with damage or missing unit).
• Unit has been assembled besides visible damage/s on the unit in claim.
• Unit has been used / burnet (except for claims of usage of functionality)

➢ Ordered units are stored by the Dealer in their Warehouse/Shop, where units can go missing or get damaged, then they are transported further to the End User, by transportation not organised or overseen by The Hinchcliff Group. Therefore, The Hinchcliff Group liability ends when the ordered units are delivered to the Delivery Address on the Tax Invoice and POD has been signed. Claims are possible as by the points above

Damaged & Lost Goods

Goods signed as received (no damage) must be checked prior to sending to your client.
Report damage and loss of goods within 24 hours of receipt.
No acceptance of damage or loss outside this period.
No claims accepted for goods signed for in good condition.

Returns

No returns will be accepted unless agreed in writing.
Good must be returned in original packaging.
A restocking fee of 20% applies to returned goods.
Shipping cost of returned goods is at the customer’s expense.

Second Delivery

If second delivery is necessary due to consignee refusal or not being available to welcome delivery, second delivery charges will be charged.

Confidentiality

The Parties agree to keep the commercial relationship between them confidential and not to reveal to third parties any technical, commercial or institutional information of any nature (calculation, execution procedures, costs, programs and/or schedules, equipment, clients, suppliers) nor any corporate information of the other
Party to which it may have access as a consequence of the commercial relationship between the Parties (the `information’) without the other Party’s knowledge and express authorization. The Parties’ non-disclosure obligation shall survive the termination of this Agreement and no Party shall disclose, sell, exchange or reveal the information to third parties nor use the information in any direct or indirect manner that may compete with the other Party, irrespective of the grounds of termination of the contractual relationship between the Parties.